We deliver across Malta and Gozo. We do not currently ship internationally. Delivery costs €5 and is free on orders of €50 or more.
Orders placed before 2:00 PM are typically dispatched the same day and delivered within 1–3 business days. If you need your order urgently, consider selecting pickup from our Żejtun location — ready in 1–2 hours.
Yes! Pickup is free and available from Triq Alfredo Cachia Zammit, Żejtun. Your order is ready within 1–2 hours of payment confirmation. We will contact you when it's ready.
We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe. All payments are processed securely — we never store your card details.
All sales are final. Due to hygiene regulations applicable to personal care products, we do not accept returns or exchanges.
If your item arrives damaged or is not what you ordered, contact us within 48 hours of receipt at Harox492@gmail.com with photos and your order number.
If your item arrives damaged or is not what you ordered, contact us within 48 hours of receipt at Harox492@gmail.com with photos and your order number.
Yes. All products sold are 100% authentic Tulipán Negro products sourced directly from authorised distributors. We do not sell imitations or grey-market goods.
You will receive an order confirmation email immediately after payment. You can also check your order status using the Order Tracking feature on our homepage. For further updates, contact us directly.
Check your spam/junk folder first. If it's not there, contact us at Harox492@gmail.com or call +356 99298974 with your name and approximate order time, and we'll look it up for you.
Once payment is processed, orders cannot be automatically cancelled. However, if the order hasn't been dispatched yet, contact us as soon as possible at Harox492@gmail.com or +356 99298974 and we will do our best to help.
For bulk or wholesale enquiries, please contact us directly at Harox492@gmail.com or +356 99298974.